Should you ever face a problem with your website and be incapable of resolving it, ask the respective hosting company’s help desk support team to assist you to bring the website back online. A prompt solution would be the perfect scenario, but lots of hosting companies respond within 24 hours or even more, especially if you are working with a reseller. Even if your problem can be fixed easily, your site may not function properly or may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients because it is very unlikely that anybody would be dying to go back to an inoperational site. With that said, you need to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a timely fashion. If a web application update doesn’t go smoothly or you delete something unintentionally, for instance, the site must be restored speedily so as to avoid elongated unavailability.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting offer a one-hour reply time guarantee, which suggests that irrespective of what enquiry or issue you might have, we will always be there to lend a helping hand. The fact is, it seldom takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care team representatives will be at your disposal 24-7, even on weekends and legal holidays, which means that you will obtain immediate support whenever you need it. We understand how expensive time can be, so by the time we answer your support ticket or e-mail, we’ll have enquired into the issue and, in case we haven’t come up with a solution, we’ll give you more information on what you have to do on your end, if the circumstances necessitate it. With our support service, you can be sure that there will be someone to lend you a hand instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support team members will be at your disposal all the time and they’ll respond to any ticket that you submit through your hosting Control Panel within less than sixty minutes. The response time is guaranteed regardless of whether you’ve got a general inquiry related to your semi-dedicated server or you face a certain difficulty and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day, 7 days a week to deal with any general, technical or billing issue. In case you contact us about anything that’s within our capacity, we will sort it out before we respond, which implies that you will not have to wait for hours or days while the problem continues. In case there is something that you have to do on your end, we’ll give you the required info – what workable solutions to try out, what actions to take, etc.