Technical Support Channels
A Sixty–Minute Response Guarantee
Every single assistance request you send to us will be attended to within maximum sixty minutes. In case your ticket or e–mail calls for further assistance from a system administrator, we’ll without delay forward it and leave a comment to notify you that your matter is being examined. If you make use of the Optional Managed Services package, any of the server administration services included there will be carried out at a time of your choosing.
An Excellent Client Support Service
We’ll be available to you 24x7x365 to reply to any inquiries that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the server. If you also need assistance with server admin procedures, you can take advantage of our Optional Managed Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Our Site Control Panel was pre–installed for each Linux dedicated hosting server. Among its functions is a very useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of how–to articles also video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Site Control Panel.