A 99.9% Server Uptime
We have built our website hosting platform using reliable hardware and strongly customized software. Our sysadmins have installed a modified version of SELinux on each of our physical servers in order to ensure utmost safety and stability. We have installed a number of anti–DoS devices together with very powerful firewall programs to make sure our network is impenetrable and secure.
All our Linux website hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee stays the same.
A 99.9% Network Uptime
To be able to provide a premium–quality web hosting service, you can hardly count on the default network configuration in a datacenter. We’ve built our very own custom network so as to ensure a supersonic connection speed with the rest of the world.
And thanks to this, irrespective of which data center facilities you opt for: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you will enjoy an assured 99.9% network uptime. And this uptime guarantee applies to all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all possible risks with our cloud hosting plans and while we provide top–class tech support, there are situations when the customer is simply not pleased with what we offer. Or he has to move to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, we will give you a full refund.
24/7 Technical Support
When you run a web hosting company, your tech support engineers are of key importance. That is the reason why we have punctiliously gathered a very proficient group of customer service technicians, each with lots of years of practice behind his back. Thanks to them, we offer 24x7 support with all our hosting services.
And not only that, we offer a 1–hour response time guarantee. All technical support inquiries are answered in less than an hour and our average ticket response time is under twenty minutes!